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Terms and Conditions - Service Work

These Terms and Conditions take precedence and are the governing conditions for all orders accepted.  Issuance of a PO is demonstration of customer acceptance. 
1) All work will be performed to applicable EIA standards in effect the date the order is received unless other specific instructions are noted on the accompanying purchase order.
2) Parts received in sealed Moisture Barrier Bags that have an MSL rating on them will be handled as moisture sensitive devices even if it is not on your PO.  Charge for Dry Packing is $10.00 per bag. Your PO must state "do not dry pack" to avoid this charge.
3) All quotes are valid for 30 days and are based on information provided and assume parts will be received in original factory (industry standard) packaging (or equivalent) for conversion to requested format.
4) Your accepted PO is the defining conditions of your order.  References to external documents or websites on your purchasing documents are not acceptable forms of communication in the fulfillment of your order.  We are service providers, not librarians or researchers.
5) THERE ARE 4 SERVICE LEVELS: STANDARD SERVICE LEVEL will ship 3 to 5 business days after receipt and confirmation of your PO (unless a later date is specified on you PO). EXPEDITED SERVICE LEVEL will ship 1 to 2 business days after receipt and confirmation of you PO.EXPEDITED PLUS SERVICE LEVEL will ship the next business day if parts are received by 8:30AM with management approval. SAME DAY SERVICE is shipped the day it is received if parts are received by 8:30AM and preapproved prior to receipt to assure capacity.  We will do our best to accommodate shorter lead times, but unless approved in writing, short due dates are not confirmed.
6) While we do have a counterfeit prevention program in place, we process the devices supplied, and do not warranty their source.
7) Any Revision or modification to your PO must be confirmed by us via email to become part of your accepted PO.
8) It is the sole responsibility of the Customer state specific requirements such as, but not limited to,  reel size, parts per reel, width and pitch of carrier tape and packaging requirements, for example, that affect the usability of work or material ordered on the purchasing document.
9) Jurisdiction and Governing Law for all business is exclusively the State of California.
10) Indemnification and Hold Harmless Clauses are not acceptable without express written approval by a company officier.
11) Record Retention - we retain paper records for up to 7 years unless approved in writing by company officer.  Digital records are maintained for 20 years.
12) Unless an exception is confirmed in writing, the following default Process Standard shall apply to all work performed without exception.
Carrier Tape ManufacturingANSI/EIA481E
Surface Mount Tape and ReelANSI/EIA481 E
Surface Mount OrientationANSI/EIA481 E
Axial Tape and ReelANSI/EIA296 F
Radial Tape and ReelANSI/EIA468
Dry PackingIPC/JEDEC STD-033C
Coplanarity Testing (seating plane)JESD22-B108B